Customers & Sales
AI Customer Support Agent
Answers the people who already bought from you. Works with ChatGPT today; Claude and the Gemini app are next. Hiring a person costs thousands a month. Your first AI employee is $49.
One channel included — the first one you connect. Every channel after it is $9.
Hire this employeeNo charge for 7 days on your first hire — first charge on day 8. Cancel any time.
RubyRepeats it back before answering.
See this employee working atTampa Pasta HouseCasa Lista
Meet the employee
In Ruby's own words.
Before you read a line of the job description, watch the employee describe it herself — what she does every day, where she stops, and what she will never touch.
«A customer who already paid you writes at nine in the evening. Nobody answers. By morning they're leaving a one-star review instead.»
Handles the questions that come back every day.
Also on YouTubeRead the film page: Meet Ruby, an AI customer support agent for after the saleThe passport
What it does on its own, and what it brings you to approve.
Written the way the employee would say it, so there is nothing to discover after you hire.
It does this on its own
No approval needed
- I answer the questions that come back every day — hours, terms, how it works, what the warranty covers, what your published policy says.
- I answer from your own material: the profile, the catalog, your knowledge base, your active promotions. A price is a line from your catalog, not a number I worked out.
- I repeat the problem back in the customer’s words and make sure I got it right before I start helping.
- I walk people through it: not “read the manual”, but the steps laid out from your material, one question at a time.
- I record a complaint without arguing: the facts, the dates, what the person wants, and the whole conversation.
- I answer in the language the customer writes in, and switch back when they do.
- I answer in the evening, on a weekend and on a holiday — at the moment someone unpacked the box or couldn’t work something out.
- I say plainly that I don’t know when the answer isn’t in your data, and I bring the question to you instead of guessing.
- I say in the first reply that I’m your business’s AI assistant, and I don’t pretend to be a person even when asked to.
- I show you the questions that keep coming back — the same one asked a hundred times is one hole in your product description, not a hundred customers.
- I escalate an upset or non-routine case with the conversation attached, so nobody tells their story twice.
It prepares this for you
Yours to look at first
- Ruby doesn’t decide for you — she prepares the decision.
- A return or exchange request reaches you as a case: what was bought, what went wrong, which of your written rules applies, what the person is asking for, and the whole conversation attached.
- A complaint is recorded as facts, without an argument and without promises made in your name.
- Until you decide, the customer is told neither “you’ll get a refund” nor “no” — they’re told the truth: it’s with the owner, and an answer is coming.
What it will never do — stated before you hire, not after.
- I don’t decide a refund, compensation, a discount or an exception — that’s your money and your word.
- I don’t state a rule, a deadline or a warranty that isn’t in your data.
- I don’t promise when an order will arrive.
- I don’t confirm who is writing, and I don’t disclose another customer’s order, address or payment details.
- I don’t argue with an upset person and don’t fob them off with a stock phrase.
- I don’t write first and don’t send follow-up campaigns.
- I don’t call — the phone is the receptionist’s.
- I don’t answer legal claims or questions about personal data; they go to you immediately.
- I don’t give legal, medical or tax advice.
- I don’t name the platform or the model I run on: your customer has never heard of either.
Now you know exactly what you are hiring.
One channel included — the first one you connect. Every channel after it is $9.
How I’m different from the roles next to me
- AI Sales Consultant — The boundary is the moment of payment. The sales consultant works with people still choosing — catalog, prices, availability, comparing, an order or a booking, the payment link. I work with people who already paid — where the order is, returns and exchanges, warranty, a complaint, calling you in. The same person talks to him before buying and to me after; neither of us stands in for the other.
- AI Administrator — The administrator takes new orders and keeps the appointment book; my work begins where the sale has already happened.
- AI Receptionist — The receptionist answers your phone line; I work in writing, in your inboxes and under your posts.
What I need to know about your business
You tell me this once, in your own words.
- Your return, exchange, warranty and compensation rules — in your own words, once; without them every “can I return this?” becomes an escalation.
- What you never promise: delivery dates, guaranteed outcomes, exceptions.
- The topics that must reach you straight away, even when the answer is formally in your data.
- How a customer’s order is identified with you, and through which human path — until then I say nothing about a specific order.
- How you speak to an unhappy customer: “we apologise for any inconvenience” is the absence of a tone, not a tone.
What I ask when information is missing
A missing fact becomes a question — never a guess.
- Which of your written rules covers this — return, exchange, warranty or compensation?
- What happened, when, and what outcome is the customer asking for?
- Which cases must reach you immediately, whatever else is going on?
- What do you never promise, so that I don’t promise it in your name?
How my work is measured
What you can check in your workspace, not a promise of numbers.
- Routine conversations sorted out from your business data — a conversation resolved, not a message sent.
- Return, exchange and complaint cases handed over with the rule that applies and the whole history.
- Escalations passed to you before an argument, an invention or a disclosure of someone else’s data.
- Claims about money, identity and actions taken — stopped rather than improvised.
- Repeating questions named to you as a defect, instead of being answered a hundred times.
Where it works
The places this employee shows up.
Telegram
WhatsApp Business
Also works in: SmashOne workspace.
Each compatible additional channel is $9 per month. Facebook, Instagram, Telegram, WhatsApp Business — by-application channels are arranged with us.
How it works
Three steps, and it takes the shift.
Answers where your customers write
The direct messages of the channels you connected — Messenger, Instagram Direct, Telegram — and on Facebook and Instagram the comments under your posts, where half of the “is this still in stock?” questions actually live.
Sorts it out instead of passing it on
She repeats the problem back, then walks through the steps from your own material, one question at a time. Where your rules say nothing, she says so — an invented policy is more dangerous than silence, because the customer reads it as yours.
Brings you the case, not the argument
A refund request, an upset person, a legal or personal-data question reach you with the conversation attached — before the argument, and before the review. You don’t start from zero, and the customer doesn’t tell the story a second time.
The limits, before you ask
Stated up front, not in the small print.
A reply counts when your employee writes it, whether or not the platform delivers it.
More of the staff
Ready to join your staff.
No charge for 7 days on your first hire — first charge on day 8 · Money-back: 14 days after your first charge · Cancel any time
