Always on, so your business keeps running.
Your customers message you at all hours. SmashOne is built to stay up, watched around the clock, and backed by a team that responds — here's how we keep it dependable.
Built to stay up.
Honest, forward-looking goals — not measured history. We just launched, so these are the standards we hold ourselves to from day one.
High availability
Our uptime goal, monitored continuously.
Around-the-clock monitoring
Alerts wake us the moment something looks wrong.
Fast, human support
We aim to reply quickly on business days.
How we keep it reliable.
Resilient infrastructure
We run on trusted US cloud infrastructure designed for high availability.
Monitoring & alerting
We watch performance and errors around the clock, so we catch issues before most people notice.
Automated backups
Your data is backed up regularly and is recoverable if something goes wrong.
Careful releases
We test changes before they ship and roll them out carefully to avoid surprises.
Planned maintenance & incidents.
When things change — or go wrong — you hear it from us. We notify you of anything that could affect you by email.
Planned maintenance
When we need to do maintenance, we schedule it for quiet hours and let you know in advance by email whenever it could affect you.
If something breaks
If there's a major incident, we investigate immediately, keep you informed, and follow up with what happened and what we changed.
Support that actually helps.
However you reach us, you talk to people who know the product.
Reliability and security go together.
Staying online is only half of trust — protecting your data is the other half. See exactly how we handle and protect your information.