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New to SmashOne? Start in 3 steps
- Step 01 Create your business Add your business name, logo, and hours in a few minutes.
- Step 02 Connect your channels Link Facebook, Instagram, and Telegram in the Connections page.
- Step 03 Turn on your assistant Calibrate AI replies to your voice — it answers DMs 24/7.
Find your answer by topic
Jump straight to the answers below — every topic opens right here on the page.
Getting started
You get full access for 14 days at no charge. We ask for a card at sign-up, but you are not charged until day 15. Cancel any time in the first 14 days and you pay nothing.
On day 15, in one transaction: your first month ($99) plus the one-time $199 setup fee if a setup was done for you. There is no charge during the trial.
Open Quick post, write your message, pick the channels, and publish — or schedule it on the content calendar. You can publish up to 5 quick posts a day.
Facebook, Instagram, and Telegram are included in your plan, plus the AI assistant. WhatsApp, TikTok, and Google Business Profile are available as paid add-ons.
No. Templates, a media library, and the AI assistant handle the heavy lifting. Most owners are live the same day.
Connecting your accounts
Go to Connections, choose Facebook, and approve access. You connect a Page you manage — personal profiles are not used for posting.
Connect your Instagram professional account through the Connections page. It links alongside your Facebook Page.
Add your Telegram channel or bot in Connections and confirm — the assistant can then post and reply there.
We show a clear status badge on the Connections page. Reconnect in one click — your scheduled posts wait safely until the channel is live again.
Posting & scheduling
Up to 5 auto-posts a day and 5 quick posts a day per business. The content calendar shows everything scheduled across your channels.
Yes. Pick a date and time on the content calendar and the post publishes automatically to the channels you chose.
Yes. Select Facebook, Instagram, and Telegram (and any add-on channels) and publish to all of them from a single composer.
The content calendar gives you a month and week view of every scheduled and published post per business.
The AI assistant
It replies to direct messages on your connected channels in your brand voice, around the clock. Your plan includes 1,000 AI answers a month.
Yes. Calibrate the assistant’s voice and rules so replies sound like you. You set what it should and should not say.
No. A voice answer counts as one of your 1,000 monthly answers, the same as a text answer.
The assistant hands off to you when a conversation needs a person, so nothing important slips through.
Catalog & CRM
Up to 1,000 products or services with prices and details — shown to customers and used by the assistant to answer questions.
Yes. The CRM keeps your customers, orders, and bookings in one place so you can follow up without spreadsheets.
Yes. Manage bookings in the CRM and let the assistant answer availability questions for your customers.
Yes. Add multiple businesses — each one has its own channels, catalog, and subscription.
Billing & plan
Facebook, Instagram, Telegram, and the AI assistant (1,000 answers a month), the catalog, CRM, broadcasts, content tools, and analytics — for one business.
A one-time $199 setup fee applies when an automator sets your account up for you. If you sign up and set things up yourself, there is no setup fee.
Yes — 14-day money-back guarantee on your subscription (days 15–29). Full refund, no questions, no forms, no retention calls. The setup fee is non-refundable after day 15.
Yes. You can pause for up to 90 days, twice a year, if you need a break.
WhatsApp $29/mo (+$49 setup), TikTok $19/mo (+$39 setup), Google Business Profile $39/mo (+$149 setup). Add them any time; each is a separate subscription.
Account & security
Open the business switcher and add a new business. Each business is billed separately and keeps its own data.
Yes. Invite people and give them roles so they only see what they need — owners, managers, and support seats.
Your data is encrypted in transit and at rest, access is role-based, and we never sell your data. Payments run through Stripe (PCI DSS Level 1).
Update your email, password, and two-factor settings in Account security at any time.
Add-ons
WhatsApp Business, TikTok, and Google Business Profile. Each adds a channel your assistant and scheduler can use.
Open Add-ons in your workspace, choose a channel, and connect it. It is added to your plan and billed on your next cycle.
Yes. Remove an add-on any time; it stops at the end of the current billing period.
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Email our team
AI-first, and our team reviews messages when needed. We usually reply within one business day.