Opening September 1

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Help center

How can we help?

Find an answer fast, or reach our team.

New to SmashOne? Start in 3 steps

1 Create your account Sign up and add your business — a few minutes.
2 Connect your channels Link Facebook, Instagram and Telegram — WhatsApp, TikTok and Google Business Profile any time.
3 Let it run Autoposting fills your calendar and the AI answers your DMs.

Find your answer by topic

Email our team

Can't find it? Email [email protected] — our team replies within one business day.

Start your trial and see it run on your own channels.

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Help center

How can we help?

Search the guides, browse by topic, or email our team. Most questions are answered right here.

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New to SmashOne? Start in 3 steps

  1. Step 01 Create your business Add your business name, logo, and hours in a few minutes.
  2. Step 02 Connect your channels Link Facebook, Instagram, and Telegram in the Connections page.
  3. Step 03 Turn on your assistant Calibrate AI replies to your voice — it answers DMs 24/7.
Browse by topic

Find your answer by topic

Jump straight to the answers below — every topic opens right here on the page.

Getting started

Connecting your accounts

Posting & scheduling

The AI assistant

Catalog & CRM

Billing & plan

Account & security

Add-ons

Still need help?

Email our team

AI-first, and our team reviews messages when needed. We usually reply within one business day.

[email protected]Include your business name so we can find your account.