Critical access or billing
Target first response within one US business day (Monday–Friday, excluding US public holidays).
Service commitments
What you can count on.
Our public support and reliability baseline — in plain words, no fine print.
Support targets
Our support team reviews [email protected] and in-workspace tickets and will get back to you. Business-blocking publishing, login and billing issues come first.
How-to and content help
Target first response within two US business days, with help articles expanded as common questions repeat.
Availability and incidents
Planned maintenance is announced in advance when customer-facing features are affected.
Major incidents are communicated with status, impact, mitigation and recovery notes — see the status page.
Publishing and messaging reliability depends partly on each connected platform's API availability and policy changes.
Billing and refunds
Refund handling follows the public pricing: $99/month and the optional $199 setup charged on day 15, with the 14-day money-back guarantee on the subscription (Days 15–29). The setup fee is non-refundable after Day 15.
This page is not a custom enterprise SLA. It is the public baseline for all customers until a signed agreement says otherwise. Response times are service targets, not guarantees.
Questions about these commitments?
Reach our team at [email protected].
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Service commitments
What you can count on.
Our public support and reliability baseline — in plain words, no fine print.
Effective September 1, 2026 · Applies to all customers
01
Support targets
Our support team reviews [email protected] and in-workspace tickets and will get back to you. Business-blocking publishing, login and billing issues come first.
Critical access or billing
Target first response
Target first response within one US business day (Monday–Friday, excluding US public holidays).
How-to and content help
Target first response
Target first response within two US business days, with help articles expanded as common questions repeat.
02
Availability and incidents
- Planned maintenance is announced in advance when customer-facing features are affected.
- Major incidents are communicated with status, impact, mitigation and recovery notes — see the status page.
- Publishing and messaging reliability depends partly on each connected platform's API availability and policy changes.
03
Billing and refunds
Refund handling follows the public pricing: $99/month and the optional $199 setup charged on day 15, with the 14-day money-back guarantee on the subscription (days 15–29). Full details are on the refund policy.
This page is not a custom enterprise SLA. It is the public baseline for all customers until a signed agreement says otherwise. Response times are service targets, not contractual guarantees; no service credits apply.
Questions about these commitments?
Reach our team at [email protected].
