Service levels

Clear expectations before launch scale.

The US public SLA page sets plain-language targets for support, incident updates, and planned maintenance. Formal paid SLA terms can be added by contract when available.

$99/month base $199 setup Day 15 SMASHONE CORPORATION Jupiter, Florida CCPA/CPRA-ready

Support targets.

For the public launch phase, a real person reviews [email protected] and in-cabinet tickets. We prioritize business-blocking publishing, login, and billing issues first.

Critical access or billing

Target first response within one US business day, Monday through Friday, excluding US holidays.

How-to and content help

Target first response within two US business days, with help articles expanded as common questions repeat.

Availability and incidents.

Planned maintenance is announced in advance when customer-facing features are affected.
Major incidents are communicated with status, impact, mitigation, and recovery notes.
Publishing and messaging reliability depends partly on each connected platform's API availability and policy changes.
Refund handling follows the public $99/month and $199 setup Day 15 canon.

No hidden enterprise promise

This page is not a custom enterprise SLA. It is the public US baseline until a signed customer agreement says otherwise.