Our public support and reliability baseline — in plain words, no fine print.
Support targets
Our AI employee answers messages sent to info@smashone.us and in-workspace tickets automatically, then flags unresolved issues for the business owner. Business-blocking publishing, login and billing issues come first.
Critical access or billing
Target first response within one US business day (Monday–Friday, excluding US public holidays).
How-to and content help
Target first response within two US business days, with help articles expanded as common questions repeat.
Availability and incidents
Planned maintenance is announced in advance when customer-facing features are affected.
Major incidents are communicated with status, impact, mitigation and recovery notes — see the status page.
Publishing and messaging reliability depends partly on each connected platform's API availability and policy changes.
Billing and refunds
Refund handling follows the public pricing: AI employees from $49/month per role, with one channel included; setup is self-service and free. The 14-day money-back guarantee runs for 14 days after your first charge (Days 8–22).
This page is not a custom enterprise SLA. It is the public baseline for all customers until a signed agreement says otherwise. Response times are service targets, not guarantees.
See it working before you paytwo sample businesses run day-to-day by AI employees: Tampa Pasta House · Casa Lista.
Open the demosIllustrative examples — sample businesses, not real customers.
Two live sample businesses. Any other business runs the same way — your catalog, your hours, your channels. Does it fit your business?
Questions about these commitments?
Reach our team at info@smashone.us.
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