Terms of Service

These Terms govern your access to and use of the SmashOne service at smashone.us, operated by SMASHONE CORPORATION, a corporation incorporated in Florida, United States, registry number P26000023598. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

SmashOne is a service through which a business hires and directs AI employees; it is provided to you as hosted software accessed over the internet, and nothing is installed on your systems. Each AI employee is a role — such as AI SMM Manager, AI Sales Consultant, or AI Administrator — that creates, schedules, and publishes social content and responds to routine customer messages on the channels you assign to that role. Available channels are Facebook, Instagram, Telegram, WhatsApp Business, and Google Business Profile; a channel is assigned to a specific role and is served by that role. WhatsApp Business and Google Business Profile are opened by application rather than self-service. A telephone line is not a channel: it is included with the AI Receptionist role, which answers routine customer calls on the telephone line and within the minutes included with that role. Certain channels activate for your account only after the connected platform approves our application. Connected third-party platforms remain independent services governed by their own terms.

You must be at least 18, have legal capacity to contract, and operate a legitimate business. The Service is not intended for personal/non-business use or for children under 13.

You are responsible for the accuracy of your account information, for safeguarding your credentials, for all activity under your account, and for maintaining permission to connect each social account. Notify us immediately at info@smashone.us of any unauthorized use.

Hireable AI employee roles cost $49/month USD; the AI Receptionist is the same price and includes a business phone line with 250 minutes; every role includes one channel. Where more than one channel is assigned to that employee, the included channel is the first channel assigned to it, and every further channel assigned to the same employee is billed in addition at the rates published at smashone.us/pricing: Facebook, Instagram, or Telegram $9/month each; WhatsApp Business $9/month by request; Google Business Profile $9/month by request. A phone line is not an additional channel: it is included with the AI Receptionist employee, which carries 250 call minutes per month as a hard cap. Each AI employee includes a hard cap of 1,000 AI replies per month (text and transcribed voice notes). If an employee reaches its monthly allowance it stops replying (or answering calls) and tells you. Additional capacity for a role is provided only by hiring an additional AI employee of the same role at the role’s monthly price; no one-time top-up packages are sold. The allowances of same-role employees in one business are combined. No purchase is ever made automatically. Your monthly amount is the sum of the employees you have hired and their additional channels. Employees may be hired or released at any time, and your monthly amount changes accordingly. All prices are in US Dollars.

Days 1–7 are a free trial with no charge of any kind. Your first charge occurs on Day 8 if you do not cancel. You may cancel anytime during the trial in one click with zero charges. A payment card is required at signup to process the Day-8 charge.

YOUR SUBSCRIPTION AUTOMATICALLY RENEWS EACH MONTH UNTIL YOU CANCEL. We send email reminders on Day 4 (trial ending + total to be charged), Day 8 (itemized first-charge confirmation), and Day 22 (money-back window closed), and 30 days before any price change. You may cancel anytime in one click at Settings → Subscription → Cancel, with no requirement to call or chat with a retention agent — cancellation is at least as simple as signup.

You may request money-back for 14 days after your first charge (Days 8–22): we refund that subscription charge in full (the AI employees you hired plus any additional channels assigned to them) when you email info@smashone.us — no justification required. Cancelling stops future renewals but does not issue a refund by itself: send the request from the email address on your account. After Day 22, refunds are at our sole discretion.

You may pause your subscription for up to 90 consecutive days per pause, up to twice per calendar year. If you cancel and return within 90 days, your connections and configuration are restored; after 90 days your account is treated as a new signup. Each distinct business requires its own subscription.

You may create an account and hire an AI employee at smashone.us/signup/. Hiring starts a 7-day free trial; the first charge falls on Day 8.

You may also describe an AI employee your business needs but does not yet see in the catalog. Describing a role is free and creates no obligation to purchase.

No release dates or build priority are promised, and submitting a request does not oblige us to develop, release, or continue to offer any AI employee.

We write to you once, about the AI employee you described. Personal data submitted with a role request is handled as described in our Privacy Policy.

You may not use the Service for unlawful content, intellectual-property infringement, spam, malware, platform manipulation, deceptive impersonation, harassment, prohibited goods, reverse engineering, reselling access, interfering with the Service, or content that violates a connected platform's policies or our AI provider's acceptable use policy.

You retain ownership of the content you upload or create ("Customer Content") and grant us a worldwide, non-exclusive, royalty-free license to host, process, and display it solely to provide the Service. The SmashOne software, design, and branding remain our property.

AI features generate text and images "as-is." You are responsible for reviewing AI outputs before publishing, and you are solely responsible for the consequences of publishing them. As between you and SmashOne, you own the AI outputs you generate and publish, subject to these Terms; however, AI-generated material may not be eligible for copyright protection and may not be unique to you, and we make no warranty that outputs are accurate, original, or non-infringing.

You configure each AI employee: the catalog, prices, availability, opening hours, tone and triggers it uses. You are responsible for keeping that material accurate and lawful.

AI output is probabilistic. Despite the safeguards in the Service, an AI employee may produce content that is incorrect, incomplete, outdated, biased or fabricated. You review and are responsible for what is published or sent in your business's name.

Commercial commitments to your customers (prices, availability, bookings, promises) are yours. The Service is designed to quote prices and availability only from the material you supplied; you must not rely on an AI employee to make commitments you did not configure.

Every AI employee discloses to the people it talks to that they are talking to AI acting for your business. This disclosure is part of the Service and cannot be disabled.

We respond to valid notices of claimed copyright infringement under the Digital Millennium Copyright Act. Send notices to info@smashone.us with the elements required by 17 U.S.C. § 512(c)(3): identification of the work, identification of the allegedly infringing material, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and your signature. We may remove material and terminate repeat infringers. Copyright notices may also be sent to dmca@smashone.us.

THE SERVICE IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free, that AI outputs will be accurate or non-infringing, or that third-party platforms will continue to support integration.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMASHONE CORPORATION WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) TWO THOUSAND FIVE HUNDRED U.S. DOLLARS (USD 2,500).

This limitation applies to every obligation under these Terms, including any indemnification obligation, and regardless of the theory of liability.

Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud or wilful misconduct.

You agree to defend, indemnify, and hold harmless SMASHONE CORPORATION from claims arising out of your use of the Service, your violation of these Terms, your violation of third-party rights, or content you publish.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Any dispute relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Florida or remotely by mutual agreement. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring a qualifying claim in small claims court.

You agree to bring disputes only on an individual basis and not as a plaintiff or class member in any class, consolidated, or representative action. The arbitrator may not consolidate the claims of multiple parties.

You may opt out of mandatory arbitration by emailing info@smashone.us within 30 days of first agreeing to these Terms. Opting out does not affect any other provision.

We may modify these Terms; for material changes we will email registered users at least 30 days in advance and post the updated version with a new "Last Updated" date. Continued use after the effective date constitutes acceptance.