Terms of Service

These Terms govern your access to and use of the SmashOne service at smashone.us, operated by SMASHONE CORPORATION, a Florida corporation (P26000023598), 5784 Keith Rd, Jupiter, FL 33458, United States. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

SmashOne is a Software-as-a-Service platform that helps small businesses create, schedule, publish, and respond to social media activity across Facebook, Instagram, and Telegram (base subscription), with WhatsApp Business, TikTok, and Google Business Profile available as optional add-ons. Connected third-party platforms remain independent services governed by their own terms.

You must be at least 18, have legal capacity to contract, and operate a legitimate business. The Service is not intended for personal/non-business use or for children under 13.

You are responsible for the accuracy of your account information, for safeguarding your credentials, for all activity under your account, and for maintaining permission to connect each social account. Notify us immediately at [email protected] of any unauthorized use.

The base subscription is $99/month USD and includes Facebook, Instagram, Telegram, and the AI assistant with 1,000 AI replies per month (text and transcribed voice notes). Optional add-ons are billed separately at the rates published at smashone.us/pricing: WhatsApp Business $29/month, TikTok $19/month, Google Business Profile $39/month. All prices are in US Dollars.

Days 1–14 are a free trial with no charge of any kind. Your first charge occurs on Day 15 if you do not cancel. You may cancel anytime during the trial in one click with zero charges. A payment card is required at signup to process the Day-15 charge.

A one-time $199 setup fee applies only when an authorized SmashOne Automator performs the manual setup of your account. The setup fee is charged on Day 15 together with your first subscription charge as a single combined transaction (base automator-led signup totals $298 on Day 15; a signup enabling all six platforms with automator setup totals up to $622). Add-on setup fees apply if you enable optional channels with automator-led setup (WhatsApp $49, TikTok $39, Google Business Profile $149). All setup fees are non-refundable once charged on Day 15, because the manual setup work has been performed and documented. No setup fee applies if you self-configure through the self-service onboarding wizard. Installment plans are not offered.

YOUR SUBSCRIPTION AUTOMATICALLY RENEWS EACH MONTH UNTIL YOU CANCEL. We send email reminders on Day 11 (trial ending + total to be charged), Day 15 (itemized first-charge confirmation), and Day 29 (money-back window closed), and at least 30 days before any price change. You may cancel anytime in one click at Settings → Subscription → Cancel, with no requirement to call or chat with a retention agent — cancellation is at least as simple as signup.

Within 14 days of your first subscription charge (Days 15–29), you may request a full refund of the subscription portion ($99 plus any active add-on subscriptions) by emailing [email protected] — no justification required. The setup fee is not covered by this guarantee. After Day 29, refunds are at our sole discretion.

You may pause your subscription for up to 90 consecutive days per pause, up to twice per calendar year. If you cancel and return within 90 days, your connections and configuration are restored and the setup fee is not charged again; after 90 days your account is treated as a new signup. Each distinct business requires its own subscription and, where an automator performs setup, its own setup fee.

You may not use the Service for unlawful content, intellectual-property infringement, spam, malware, platform manipulation, deceptive impersonation, harassment, prohibited goods, reverse engineering, reselling access, interfering with the Service, or content that violates a connected platform's policies or the Google Cloud Vertex AI Acceptable Use Policy.

You retain ownership of the content you upload or create ("Customer Content") and grant us a worldwide, non-exclusive, royalty-free license to host, process, and display it solely to provide the Service. The SmashOne software, design, and branding remain our property.

AI features generate text and images "as-is." You are responsible for reviewing AI outputs before publishing, and you are solely responsible for the consequences of publishing them. As between you and SmashOne, you own the AI outputs you generate and publish, subject to these Terms; however, AI-generated material may not be eligible for copyright protection and may not be unique to you, and we make no warranty that outputs are accurate, original, or non-infringing.

We respond to valid notices of claimed copyright infringement under the Digital Millennium Copyright Act. Send notices to [email protected] with the elements required by 17 U.S.C. § 512(c)(3): identification of the work, identification of the allegedly infringing material, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and your signature. We may remove material and terminate repeat infringers.

THE SERVICE IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free, that AI outputs will be accurate or non-infringing, or that third-party platforms will continue to support integration.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMASHONE CORPORATION WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to defend, indemnify, and hold harmless SMASHONE CORPORATION from claims arising out of your use of the Service, your violation of these Terms, your violation of third-party rights, or content you publish.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Any dispute relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Florida or remotely by mutual agreement. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring a qualifying claim in small claims court.

You agree to bring disputes only on an individual basis and not as a plaintiff or class member in any class, consolidated, or representative action. The arbitrator may not consolidate the claims of multiple parties.

You may opt out of mandatory arbitration by emailing [email protected] within 30 days of first agreeing to these Terms. Opting out does not affect any other provision.

We may modify these Terms; for material changes we will email registered users at least 30 days in advance and post the updated version with a new "Last Updated" date. Continued use after the effective date constitutes acceptance.