Cancel cleanly. Know exactly what can be refunded.
This US public route explains the cancellation journey in plain terms: a 7-day free trial and a first-charge money-back window.
What happens from trial to paid service.
Every milestone is designed to be visible before you commit to paid use.
Free trial
Cancel anytime before Day 8 and no payment is taken.
First invoice
Your monthly subscription — $49 per AI employee hired, plus any additional channels. Setup is self-service and free.
Money-back window
Request a refund of the first subscription charge within 14 days.
Cancelable anytime
Stop future renewals from the Stripe customer portal or by contacting support.
No charge during trial
The first 7 days are free. If you cancel before Day 8, there is nothing to refund because no charge has been made.
Subscription money-back
If your first subscription charge posts on Day 8, you can request a refund of that subscription amount through Day 22.
No retention friction
You can cancel from account settings via the Stripe customer portal or email support. We do not require a retention call or exit interview.
Use the portal or write to us.
Cancel from your account settings through the Stripe customer portal, or email info@smashone.us from the address on your account. Cancelling stops future renewals but does not issue a refund by itself: to get money back, ask for the refund by email within the money-back window. Approved refunds are returned to the original payment method, typically within 5–10 business days.
No foreign statutory-withdrawal claim on the US site.
This page does not claim non-US statutory withdrawal rights for US customers. It keeps the route available for public-site parity while using US canon: SMASHONE CORPORATION, Florida, USD pricing, and the published SmashOne money-back policy.
