Cancel cleanly. Know exactly what can be refunded.
This US public route explains the cancellation journey in plain terms: a 14-day free trial, a first-charge money-back window, and a clear setup-fee rule.
What happens from trial to paid service.
Every milestone is designed to be visible before you commit to paid use.
Free trial
Cancel anytime before Day 15 and no payment is taken.
First invoice
$99 subscription plus $199 setup only if automator-led setup applies.
Money-back window
Request a refund of the first subscription charge within 14 days.
Cancelable anytime
Stop future renewals from the Stripe customer portal or by contacting support.
No charge during trial
The first 14 days are free. If you cancel before Day 15, there is nothing to refund because no charge has been made.
Subscription money-back
If your first subscription charge posts on Day 15, you can request a refund of that subscription amount through Day 29.
Setup fee rule
The $199 setup fee covers manual platform-connection and configuration work. Once charged after that work is performed, it is non-refundable.
No retention friction
You can cancel from account settings via the Stripe customer portal or email support. We do not require a retention call or exit interview.
Use the portal or write to us.
Cancel from your account settings through the Stripe customer portal, or email [email protected] from the address on your account. Cancellation stops future renewals; approved refunds are returned to the original payment method, typically within 5–10 business days.
No foreign statutory-withdrawal claim on the US site.
This page does not claim non-US statutory withdrawal rights for US customers. It keeps the route available for public-site parity while using US canon: SMASHONE CORPORATION, Florida, USD pricing, and the published SmashOne money-back policy.